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Byahe Express - TERMS AND CONDITION

DELIVERY TERMS AND CONDITIONS

1. BYAHE liability for loss, damage, or delay shall be as follows: (a) For lost or damaged shipments with NO DECLARED VALUE, liability shall only be limited to refund of freight fee, regardless of the actual content of the parcel. (b) For lost or damaged shipments with DECLARED VALUE, liability shall only be limited to the value declared in the Official Receipt, regardless of the actual/declared content of the package, and refund of freight fee. (c) For delay in the delivery, liability shall only be limited to refund of freight fee.

2. BYAHE shall not be liable for loss, damage, or delay arising from act of God, force majeure, acts of government authority, or shipper’s breach of this contract. BYAHE shall not be liable for moral and exemplary damages, and consequential damages, unless, the amount of foreseen consequential damage is declared during the acceptance and higher freight fee is paid.

3. Shipper warrants the following: (a) All information are true and correct, particularly, names and addresses of shipper and consignee, as well as, the declared contents and value of the shipment. (b) The shipment contains no hazardous or prohibited items, e.g. explosives, flammable, firearms and parts, ammunitions, illegal drugs, live animals, and all other items prohibited by law or common carriers, or requires government permit for its transport. (c) The consignee or any person of sufficient age and discretion will be at the given address to receive the shipment at the agreed day of delivery and shipment may be released to the latter in the absence of the consignee.

4. Shipper agrees to check and verify the status of his shipment at any BYAHE branch, customer care hotline, or www.JMSexpress.com within five (5) days from date of acceptance the status posted in the Track and Trace in the mentioned BYAHE website. If undelivered, the status posted in the Track and Trace in the mentioned BYAHE website is deemed sufficient notice to the shipper and the latter must claim his shipment within thirty (30) days from acceptance, otherwise, BYAHE shall dispose the same in a manner it sees fit and apply the proceeds, if any, for storage fee from the date of posting of non-delivery until claimed or disposed.

5. In case shipment is not delivered to the original consignee, delivery to a new address or return to sender as requested by the shipper shall be considered totally new transaction and corresponding freight fee shall apply.

6. BYAHE may open and check the shipment prior to acceptance in the presence of the shipper or authorized representative to ensure that shipment contains no hazardous or prohibited content. BYAHE reserves its right to refuse acceptance which, in its discretion, would be violative of its policies and pertinent laws.

7. Consignee or any person of sufficient age and discretion shall check the shipment upon receipt, shipment is deemed delivered and received in good order and condition in the absence of complaint or noted damage immediately communicated to BYAHE.

8. For COD-COP transactions, BYAHE, not being privy to the transaction, shall not be liable to expected income or value of the shipment returned or refused to accept by the consignee for whatever reason. Shipper agrees that the delivery and collection of his/her COD_COP shipment shall be governed and subject to local/ordinance implemented at the place of origin and destination.

9. Shipper agrees that the payment collected for COD-COP transaction shall be remitted to BYAHE through its money remittance services subject to below terms and conditions of remittance. 10. Payment received by BYAHE for COD-COP shipment with conflicting claims from shipper and consignee shall not be released until and unless they both settled in writing the duly furnished to BYAHE. BYAHE, if necessary, shall resort to consignation of subject amount judicially or extra-judicially, subject to reimbursement of all expenses.

GENERAL TERMS AND CONDITION

Any court action arising from this contract shall be brought in the proper court of Quezon City to the exclusion of all other courts. All claims must be filed in writing within the thirty (30) days from the date of transaction, otherwise the same shall be denied. Sender of his/her representative, if any, warrants that he/she has full legal capacity and authority to enter into this contract, and understood and agreed to the full terms and conditions hereof, as well as the terms and conditions of BYAHE found on its website and displayed in its branches.

“By creating an account and transacting with BYAHE, I warrant that I have read, understood and agreed to the full terms and conditions of BYAHE found in its website and displayed in their branches.”

This Terms and Condition was last amended on May 2024 (Draft Only).

Feature 1

On-Demand Transportation

We'll get you or your item from your pickup point to your drop-point.

Feature 2

Scheduled Transportation

We'll pickup you or your item on your scheduled date/time to be delivered on your drop-point.

Feature 3

Pabili Service

We will pay for your purchases then deliver it to your address.

Feature 4

Car or Van For Rent

Future family travel or group travels? We got you covered! We will connect you to our trusted Trasportation Partners.

Your reliable delivery partner

Transportation Base Rates

Motorcycle

0.00
1st 2kms (₱0/km in excess)

Tricycle

0.00
1st 2kms (₱0/km in excess)

Car

0.00
1st 2kms (₱0/km in excess)

Van

0.00
1st 2kms (₱0/km in excess)

Car Rental

Varies
On Distance and Number of Day

Van Rental

Varies
On Distance and Number of Day

* Food delivery fee is much lower than above. Rates may change without prior notice. For item/parcel delivery, heavy items may have add-on fees during booking.

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Prohibited Items To Ship

Credit Cards or ATM Cards

Credit Cards or ATM Cards

Non-Hygenic Items - Trash, Human and Animal Remains

Non-Hygenic Items - Trash, Human and Animal Remains

Highly Important Items - Religious Artifacts, Memorabilia, etc

Highly Important Items - Religious Artifacts, Memorabilia, etc

Dangerous Items - Firearms, Knife, or Swords

Dangerous Items - Firearms, Knife, or Swords

Illegal Items - Poisonous, Toxic, Drugs, etc

Illegal Items - Poisonous, Toxic, Drugs, etc

Important Documents - ID, Property Title, Contracts

Important Documents - ID, Property Title, Contracts

Highly Fragile Items - Glasswares, Original Films, Tapes

Highly Fragile Items - Glasswares, Original Films, Tapes

Sensitive Items - Flammable, Ignitable, Easily Deformed Foods

Sensitive Items - Flammable, Ignitable, Easily Deformed Foods

High Value Items - Cash, Cheques, Bills, Stocks, Gold

High Value Items - Cash, Cheques, Bills, Stocks, Gold

Temperature Sensitive Items - Ice Cream, Cakes, Ice Blocks

Temperature Sensitive Items - Ice Cream, Cakes, Ice Blocks

ABOUT US

We are a dynamic logistics platform built to connect customers in need of delivery or transport services with our trusted and vehicle owners nearby your area. Our platform supports a variety of vehicles including motorcycles, tricycles, cars, and vans. This allows customers to choose the most suitable option for their specific needs.

Our mission is to provide affordable, efficient, and reliable logistics solutions by acting as a bridge between customers and independent vehicle owners through our smart and people-powered platform. We empower vehicle owners to have income opportunities while offering customers flexible and convenient service options.

By connecting local drivers with delivery and transport jobs, we aim to empower communities, foster sustainable livelihoods, and contribute to economic growth. Join us as we move toward smarter, more inclusive, and community-driven logistics—where every trip creates value for both customers and drivers.

Contact Us

Have inquiries, need support, or interested in collaboration or becoming a Delivery Partner? Reach out to us, and we’ll get back to you as soon as possible.

For vehicle owners who want to earn by offering delivery services with us, click this link to APPLY AS A DELIVERY PARTNER.